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FREQUENTLY ASKED QUESTIONS

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Here are our answers to Frequently Asked Questions about the Landhaus Bergner Alm chalet, the holiday region of Zell am See Kaprun and Bruck, and getting around. If you have any questions that aren't covered here, we would be more than happy to answer them, so either give us a call or email us and we'll get back to you as soon as we can.

  • Is there parking at the chalet?
    There is free onsite parking at the chalet. However each apartment comes with an allocated amount of parking. The Edelweiss Spitze Apartment (apartment for 5 people) comes with 1 car parking space. The Kandl Spitze Apartment (apartment for 4 people) comes with 1 car parking space. The Bergner Alm Apartment (apartment for 8 people) comes with 2 car parking spaces. Requests for additional parking can be made ahead of your trip but is subject to available space and approval is at our discretion. There is a public car park about 5 minutes from the chalet that you can use if you need to bring more cars.
  • Is there Wifi for guests?
    There is Wifi at Landhaus Bergner Alm that is free for our guests to use. The Wifi details will be given to you at check-in.
  • Are dogs permitted at Landhaus Bergner Alm?
    We understand that many people want to go on holiday with their dogs and are looking for dog friendly accommodation in Austria. We therefore allow dogs in our Bergner Alm Apartment, which has a large private garden. We charge a small dog fee of €8 per dog per day. Dogs need to be approved at the stage of booking.
  • Is the accommodation child-friendly?
    All of the apartments in the Landhaus Bergner Alm are great for families with children. We can also provide high-chairs or travel cots free of charge.
  • Do you have bicycle rental onsite?
    Yes, we have bicycle rental onsite at Landhaus Bergner Alm. City bikes and mountain bikes are available. We also have helmets, bicycle baskets, and bicycle locks, as well as child seats for younger children. Take a look at the 'Cycling' section of our website for more information on cycle opportunities in the holiday region of Zell am See Kaprun and Bruck.
  • Is there a playground onsite?
    There is a trampoline at the Landhaus Bergner Alm that is free for all of our guests to use. There are also public play parks 5 minutes away from the accommodation.
  • Is there are BBQ at the chalet?
    There is a communal BBQ area that is available for all guests to use, which has a lovely seating area with mountain views. There is also a communal herd garden that guests are welcome to use.
  • Is there a pool near the accommodation?
    There is a lovely outdoor swimming pool in our town Bruck an der Grossglocknerstrasse, just a few minutes from the chalet (called Schlossbad), which has a leisure pool, a children's pool, a slide and a sports pool with lanes. For more information on other swimming possibilities, read the 'Swimming' section on our website.
  • How far away is Lake Zell?
    The Landhaus Bergner Alm accommodation is near Lake Zell, which can be reached in about 5 minutes.
  • How close is the nearest ski gondola?
    Our nearest lifts are just 10 minutes away from the accommodation - the AreitExpress which connects you to the Schmittenhöhe ski area of Zell am See, and the Maiskogelbahn which connects you to the Kitzsteinhorn ski area of Kaprun. The Saalbach Hinterglemm Ski Circus, which is considered Austria’s largest, is also just 20 minutes away from the chalet.
  • What is there to do near the chalet?
    There are so many things to do in the holiday region Zell am See Kaprun & Bruck an der Grossglocknerstrasse. Whether you are looking for an action packed holiday visiting the Grossglockner High Alpine Road or Krimml Waterfall, or perhaps would rather lounge by Lake Zell, you'll find so many things to suit what you're looking for whilst on holiday. For more information on things to do in the area, why not take a look at the 'Activities' page or the 'Attractions Page' on our website. We have also put together a list of our 'Top 10 Must Sees' whilst on holiday in the region, so why not have a read for some holiday inspiration.
  • How close is the Grossglockner High Alpine Road?
    The Grossglockner High Alpine Road starts just 800 metres from the chalet, in the centre of Bruck an der Grossglocknerstrasse. Make sure to look out for the Point Zero marker whilst you're here! For more information about the High Alpine Road opening times and rates, visit their website here.
  • What is the nearest airport?
    The Landhaus Bergner Alm accommodation is only 1 hour from Salzburg Airport, which can easily be reached by car or train. Innsbruck airport is 2 hours from the chalet, and Munich airport is 3 hours.
  • Do I need a car?
    A holiday at the Landhaus Bergner Alm is possible with or without a car, and getting around is incredibly easy. There is a bus stop just 100 metres from the chalet, that easily connects you to Zell am See and Kaprun in both summer and winter. There is also a train station about 8 minutes walk from the chalet, that connects you to Zell am See in just 4 minutes. As part of Sustainability Strategy, we offer a free bottle or local sources wine to any guest travelling green and without a car, so do let us know ahead of your booking if you're travelling without one.
  • Where is the nearest ski bus?
    Landhaus Bergner Alm is very close to the ski slopes. The Schmittenhöhe of Zell am See can be reached in less than 10 minutes, and the Maiskogel of Kaprun can be reached in about the same time. The Saalbach Hinterglemm Ski Circus be reached via a gondola connection from the Schmittenhöhe, or alternatively by car in about 20 minutes. For more information on skiing near the chalet, visit our 'Skiing' Page.
Grossglockner High Alpine Road
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